Welcome to Dive Master Shop’s FAQ section. Here you’ll find answers to common questions about our water sports gear, shipping policies, and more. If you can’t find what you’re looking for, please contact our Wells-based team at [email protected].

About Our Products

What types of water sports equipment do you specialize in?
We specialize in premium water sports gear including stand-up paddleboards (10’10” and 10’6″ SUPs), diving equipment (masks, fins, wetsuits), bodyboards, longboards from our Bamboo Series, and accessories for all your aquatic adventures.
Do you offer wetsuits for children?
Absolutely! We carry a range of Baby & Toddler Wetsuits and Childrens Wetsuits designed specifically for young water enthusiasts.
Are your products suitable for professional divers?
Yes, our Adults Diving Sets and Diving Separates are selected to meet the needs of both recreational and professional divers.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I modify my order after placing it?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly, so changes may not always be possible.

Shipping & Delivery

Where do you ship?
We offer global delivery services to most countries, excluding parts of Asia and certain remote regions due to logistical constraints.
What are my shipping options?
We offer two shipping methods:
1. Standard Shipping (£12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch
2. Free Economy Shipping: For orders £50+, via EMS, arriving 15-25 business days after dispatch
How long does order processing take?
Our Wells-based team carefully processes each order within 1-2 business days (excluding weekends) before dispatch.
Will I be charged customs fees?
Customs fees may apply in some countries and are calculated at checkout. These are determined by your local customs authorities.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of receipt for eligible items. Items must be in original condition with all tags attached.
What if my item arrives damaged?
Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.
What if my order is missing parts?
We’ll expedite replacements for any missing parts. Please contact our customer service team with your order details.

Contact Information

Where is Dive Master Shop located?
Our physical address is:
69 Tucker St, Wells, GB CH2U 6MM
How can I contact customer service?
For any questions not covered here, please email us at [email protected]. Our team is happy to help with your water sports needs!

“We don’t just ship packages – we deliver adventures.”